Summary
Integrated operations (IO) is about employing real-time data and new
technology to remove barriers between disciplines, expert groups, locations,
and companies. In this paper, we investigate the effect on efficiency from
design and work practice in operations support (OPS) rooms. A study taken
within a Norwegian oil and gas company shows an evident correlation between IO
design and high efficiency.
This study shows the difference in design and practice between four
different OPS rooms. The OPS unit is supposed to support interaction between
different locations (e.g., onshore and offshore) in the upstream oil industry.
Recent practice has established special OPS rooms to make operations and
maintenance work more feasible between the onshore-based operation unit and the
offshore operations.
In this study, newer academic perspectives from science and technology
studies (STSs) are taken into the field of health, safety, and environment
(HSE). Inspired by actor network theory (Latour 1987, 1999), the OPS rooms are
seen as a chain of networks between different physical locations, different
information and communication technology (ICT) solutions, different
organizational and managerial models, and new working practices, all intended
to support the current operations. The IO solution is intended to support and
create new ways of working based on real-time data and online communication,
and across geographic space. This improves transparency in solutions (e.g., to
open up frozen borders between different departments, different disciplines,
different geographical locations, and between management and employers, and to
foster new perspectives on ICT and on what a room is).
The variety of solutions and practices was studied by participative
observation in all five rooms. More than 40 employees working with OPS onshore
and offshore were interviewed. A survey was conducted on efficiency of
operations and maintenance work, optimization of production, and management of
asset integrity and technical disciplines. Analyses of the results on
efficiency concluded that the highest-IO-maturity assets perform well when it
comes to efficiency. We attribute this to a more-online and -proactive work
practice. The asset with the highest IO maturity reports a good work
environment where it is enjoyable to work. We also attribute this to the
transparency in solutions.
© 2010. Society of Petroleum Engineers
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History
- Original manuscript received:
24 November 2009
- Meeting paper published:
13 April 2010
- Manuscript approved:
29 January 2010
- Published online:
27 April 2010
- Version of record:
27 April 2010