Careers at SPE in Kuala Lumpur, Malaysia
SUMMARY
This position is responsible for the overall organisation, coordination and management of Regional and Topical events, such as conferences, exhibitions and Applied Technology Workshops (ATWs).
KEY DUTIES AND RESPONSIBILITIES
- Assist in the overall organisation, planning, coordination and management of conferences / exhibitions and workshops, such as to liaise with contractors / vendors and identify hotels, exhibition centres, committees, chairpersons, authors, speakers and exhibitors.
- Identify, liaise and interface with various technical committees and chairpersons by communicating and attending committee meetings.
- Prepare and issue Notices / Agenda of Committee Meetings.
- Facilitate and take minutes of Committee Meetings.
- Responsibilities for conference and workshop activities such as:
- Site inspection
- Prepare conference / workshop production schedule
- Oversee technical programme and become author / speaker liaison
- Organise non-technical sessions – Keynote, Plenary, Panel etc.
- Oversee the production of all printed materials – promotion and administration (author kits, author notifications, exhibit services manuals, signage, tickets and badges, etc.)
- Conference / Workshop arrangements and overseeing audio / visual set up
- Ensure the availability of Staging Guide
- Ensure adequate meeting supplies
- Oversee the establishment of registration counters and the registration process
- Oversee registration and joining instructions for Workshops.
- Determine, plan and supervise on-site manpower.
- Prepare Event Statistics, Attendee and Exhibitor Survey Summaries
- Prepare Event Debrief Report and Presentation to the committee
- Draft Appreciation Letters to Committees, Speakers, Key Management, Exhibitors and Sponsors
- Generate ideas for new events, and methods for improving existing events
- Plan and monitor event budgets against financial outcome.
- Maintain competency with using in-house computer applications such as CRM and other software programmes that are applicable to event administration.
- Assist the Managing Director, Asia Pacific in other projects as and when required.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE
Degree holder or equivalent with 5-8 years of related working experience; or equivalent combination of education and experience.
Possesses public relations and people skills as well as strong, communication, analytical and mathematical skills. The individual must be able to work harmoniously and independently on a wide range of projects with society members / committees, fellow staff, and hospitality industry suppliers.
OTHER SKILLS AND ABILITIES
- Computer literate.
- Ability to read and write Mandarin will be an added advantage.
- Ability to work independently without supervision
- Strong business acumen.
- Demonstrate leadership ability and strong management skills
- Ability to solve problems and flexible in dealing with situations where only limited standardisation exists.
- Able to travel as and when required.
- Possess good organizational skills and deadline-focused
- Detail-oriented.
- Strong team player.
REPORTING PROCEDURES
The candidate will report directly to the Senior Event Manager for event-related matters while to the Human Resource and Accounting Manager for vacation, sick leave, administrative and other human resource issues.
If interested, submit resume to resume@spe.org
SUMMARY
The CS Assistants primary responsibility is to provide service and support ensuring that all customer requirements and needs are met in an expedient and professional manner. Must be able to effectively communicate by email and phone. Must work well in a team environment, be customer-focused, well organized, and show initiative.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responds to Customer Service inquiries pertaining to membership, dues/fees, address maintenance, paper sales, SPE online products and services and other general information received by email, phone, mail and fax.
- Provides efficient and expedient data management and/or resolution for member record maintenance including address changes and any processing related to the member account.
- Reviews and completes processing of applications for new membership, reinstatement and change of status. Checks for accuracy and completeness and codes accordingly.
- Researches wire transfer payments received and posts payments related to membership.
- Resolves membership issues and posts payments.
- Provides website login assistance which may include resetting password details as needed.
- Troubleshoots website issues and escalates to the support centre as necessary. Communicates issues to the CS team.
- Responsible for special projects as assigned by Customer Services Supervisor.
- Responsible for weekly status reporting to Supervisors and Senior Manager Customer Services.
- Responsible for daily recording of time in project/time tracking software system.
EDUCATION and/or EXPERIENCE
A degree holder with at least 2-3 years of related work experience or an equivalent combination of education and experience is preferred. For those without the necessary educational qualifications, 5-6 years working experience in a similar capacity will be considered.
If interested submit resume to resume@spe.org
SUMMARY
Critical thinker who can provide excellent, high level customer support to maintain and enhance SPE business, ensuring all customer requirements and needs are met. Possess high-level problem solving skills and excellent multi-tasking ability. Must have a history of working in a global organization across multiple cultures, be a good team player, customer-focused, well organized and demonstrate initiative.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responds to Customer Service inquiries pertaining to membership, dues/fees, address maintenance, paper sales, SPE online products and services and other general information received by phone, fax, mail and email.
- Provides high level, efficient and expedient data management and/or resolution for member record maintenance.
- Reviews and completes processing of applications for new membership, reinstatement and change of status. Checksfor accuracy and completeness and codes accordingly.
- Coordinates the invoice process for Bulk Company payments when requested and works closely with the Americas Office to facilitate bulk dues payments by sections and companies.
- Researches wire transfer payments received and posts payments related to membership.
- Resolves membership issues and posts payments.
- Provides website login assistance which may include resetting password details as needed.
- Troubleshoots website issues and escalates to the support centre as necessary. Communicates issues to the CS team globally.
- Helps train and provides instruction for assistants when needed.
- Responsible for special projects as assigned by Customer Services Supervisor.
- Responsible for weekly status reporting to Supervisor and Senior Manager Customer Services.
- Responsible for daily recording of time in project/time tracking software system.
- Participates in global teleconferences with staff in international offices during or after regular business hours if necessary.
EDUCATION and/or EXPERIENCE:
- Degree holder with 2-3 years of related work experience or an equivalent combination of education and experience. For those without the necessary educational qualifications, 5-6 years working experience, preferably Senior Executive level specializing in Customer Service or equivalent capacity will be considered.
- Possess excellent communication skills and good mathematical skills.
If interested, submit resume to resume@spe.org
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
